Shipping Policy

2. Delivery Timelines

Since each neon sign is handcrafted to order, our delivery timelines differ from standard retail products:

• Standard Signs: Manufactured within 7–10 business days, plus shipping transit time.
• Custom Signs: Manufactured within 10–15 business days, plus shipping transit time.
• LED Products & Accessories: Ships within 2–4 business days.

Shipping transit times vary by delivery location:

• Metro cities: 2–4 business days
• Tier 1 & Tier 2 cities: 4–7 business days
• Remote locations: 7–10 business days

The estimated delivery date provided at checkout is indicative and may vary due to factors beyond our control, including weather conditions, courier delays, or unforeseen manufacturing issues.

3. Shipping Charges

• Free Shipping: Available on all orders above a minimum threshold (displayed at checkout and on product pages).
• Standard Shipping: A flat shipping fee applies to orders below the free shipping threshold. The exact amount is calculated at checkout based on your pincode and order weight/dimensions.
• Remote Locations: Additional charges may apply for deliveries to remote or serviceable pin codes. You will be informed of any extra charges before order confirmation.

4. Shipping Partners

We partner with trusted logistics providers, including Shiprocket and other leading courier services, to ensure safe and timely delivery of your orders. The shipping partner for your order is selected based on the delivery pincode and package dimensions.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order:

• On our website under “My Orders” in your account
• Directly on the courier partner’s website using the tracking number
• By contacting our support team at support@theneonprime.com

6. Packaging

Neon signs are fragile and require special packaging. Each sign is carefully packed with:

• Protective foam and bubble wrap
• Sturdy corrugated cardboard box
• Fragile handling labels and instructions

In the rare event that your product arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package and product. We will arrange a replacement at no additional cost.

7. Delivery Issues

7.1 Failed Delivery Attempts

If the courier is unable to deliver your order due to an incorrect address, no response at the delivery address, or other reasons, the courier will reattempt delivery. After 2–3 failed attempts, the order may be returned to our warehouse. Redelivery will incur additional shipping charges.

7.2 Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes can only be accommodated before the order has been shipped.

8. Serviceable Pincodes

We deliver across most pin codes in India. You can check whether your pin code is serviceable by entering it on the product page or during checkout. If your pin code is not serviceable, you will be notified before payment.

9. International Shipping

Currently, we ship only within India. International shipping may be available in the future. If you are interested in placing an international order, please contact us at support@theneonprime.com and we will try our best to assist you.

10. Contact Us

If you have any questions about shipping, delivery, or tracking your order, please reach out to us: